We are committed to fulfil customer expectations and to ensure our competitiveness by continuously improving our products and processes, earning mutual respect and confidence.

Quality is built into our deliverables, our internal operations and into our interactions with the environment. Our employees are encouraged by coaching and training to be actively involved in our processes to reach the goals of H.Y. International.

Quality in our daily work ensures that our performance is up to standard and adequate for the recipient. We strive to “get it right the first time”.

The objectives which underpin the Quality Policy include:

	To develop a full understanding of the needs of our customers.
	To work in close co-operation with clients and customers, to provide the right quality work and service, first time.
	Actively to seek customer feedback and to use this as a format for continuous assessment and improvement.
	To develop the potential of our employees to ensure all members of staff are capable of undertaking work required in a safe and responsible manner, in accordance with the Company’s Health and Safety and Environmental policies.